Technology Support Specialist

Job Title:        Technology Support Specialist

Reports To:     Director of Technology and Innovation

Work Year:  12 months           

Description:

Woburn’s Technology Support Specialists provide front line support for hardware and software applications to all school and district staff and students on a daily basis. As a critical member of the district’s technology team, the Technical Support Specialist prioritizes and accurately responds to help desk tickets and ongoing projects as coordinated by the IT Operations Manager, and conducts ongoing maintenance and maintains inventory records.

Duties include, but not limited to: 

• Provides end user technology support for staff and students by troubleshooting, resolving problems, and if needed, escalating  user reported technical issues.
• Works effectively and collaboratively with members of the Technology Department to resolve user login, account issues and connectivity problems.  
• Provides first line support and maintenance and troubleshooting for AV equipment including VoIP phones, voice amplification systems, document cameras, projection systems
• Deploys and supports devices and peripherals. Installs and updates software.
• Provides hardware repairs and upgrades, as needed,  including installing replacement hard drives, upgrading memory or peripheral cards, replacement of printer assemblies, etc.
• Provides technology support for computer-based testing including device preparation and basic troubleshooting of testing applications
• Collaborates with IT Operations Manager to assist in maintaining an up-to-date hardware, software and peripheral inventory.  
• Assists the Director of Technology and Innovation  in planning new technology purchases.
• Executes computer and peripheral roll- outs and or moves within the buildings, and supports new technology and devices that are introduced to the district.  
• Supported by Director of Technology and Innovation, invests in continuous professional development programs, certification programs, or special projects/assignments that directly support department goals, in order to expand technical knowledge and maintain a high level working knowledge of new technologies

Education and Requirements:

• Associates or Bachelor’s Degree in Information Technology or related field, Preferred
• CORI and Fingerprint compliant
• Background working successfully within a  school setting preferred

Experience:

• 2+ years experience in the information technology field - education can replace experience requirement
• Experience with Google Apps for Education, Meraki MDM, Chrome OS, Windows, Mac OS, and/or educational software desirable.
• Ability to systematically analyze, troubleshoot, and solve problems.
• Working understanding of networking and TCP/IP basics.
• Ability to manage projects independently.

Physical Requirements:

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the functions of this job. Reasonable

accommodations may be made to enable individuals with disabilities to perform this job. While performing the duties of this job, the employee is regularly required to: stand, walk, use hands, talk and hear. The employee may be required to reach with hands and arms above their head or reach forward, sit, squat, stoop or kneel. The employee must be able to lift or move up to 50 lbs. Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Salary Range:

$45,000 - $53,000 depending on education and experience

At the Woburn Public Schools, we are committed to cultivating an environment where diverse perspectives and backgrounds are embraced. We believe that a team reflecting diversity of race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity, disability status, and veteran status allows us to serve our communities better. To that end, Woburn Public Schools continues to be an Equal Opportunity Employer and a district member of Mass Partnership for Diversity in Education.